Always Watching
Automated crash detection Errors are flagged the moment they happen, not when a user complains.Bug Fixes & Monitoring
Issues caught and fixed before your customers notice.
Every app under a Growth Retainer or Basic Maintenance Package is watched continuously — so problems are flagged, triaged, and fixed before they turn into lost sales or angry customers.
Included, not extra
Monitoring and bug fixes are part of the Growth Retainer and Basic Maintenance Package.
What's Included
How issues are caught, prioritized, and resolved.
A structured process, not a "wait until someone complains" approach.
Monitoring
24/7 Automated Monitoring
Automated checks watch for crashes, errors, and slowdowns around the clock.
Reporting
Crash & Error Reporting
Issues are logged automatically with the detail needed to diagnose them fast.
Triage
Priority Bug Triage
Every issue is assessed for severity, so critical problems jump the queue automatically.
Response
Fast Critical Fixes
Anything breaking core functionality is treated as a priority and addressed quickly.
Batching
Minor Fix Batching
Smaller issues are grouped and resolved within the normal retainer cycle.
Investigation
Root Cause Investigation
Fixes address the actual cause, not just the symptom, to stop issues from recurring.
How It Works
From issue detected to issue resolved.
The same repeatable process, every time — not a scramble each time something breaks.
Issue Detected
Automated monitoring flags a crash or error, or your team reports one directly.
Triaged & Prioritized
Severity is assessed — critical issues jump the queue, minor ones are scheduled into the cycle.
Fixed & Verified
The issue is patched, tested, and confirmed resolved before being marked closed.
Why It Matters
Waiting for bugs to be reported vs. catching them first.
Without monitoring, the first sign of a problem is usually a frustrated customer — or a sale that quietly failed and no one noticed.
No Active Monitoring
You find out when a customer does
- Issues surface only when someone complains or a report comes in.
- No visibility into crashes, errors, or failed transactions.
- Every fix request needs a new quote and a wait.
- No way to tell if the same bug is affecting many users.
Our Bug Fixes & Monitoring
Caught, triaged, and fixed proactively
- Automated monitoring flags issues the moment they happen.
- Critical issues are prioritized and addressed fast.
- Fixes are covered under your retainer — no separate quote.
- Root causes are investigated so issues don't keep coming back.
FAQ
Common questions about bug fixes and monitoring.
Straight answers about how issues get caught and resolved.
What counts as a "critical" bug?
Anything that breaks core functionality or stops the app from working as intended — a crash, a broken login, or a failed transaction. Cosmetic issues and small tweaks are handled as minor updates instead.
How fast do you respond to critical issues?
Critical issues are treated as a priority and typically responded to within 24 hours. Retainer clients are prioritized over one-off or non-retainer requests.
Is monitoring active outside business hours?
Yes. Automated monitoring runs continuously, so a crash or outage is flagged as soon as it happens, not just during office hours.
Is bug fixing and monitoring included, or an extra cost?
Monitoring and bug fixes are included as part of the Growth Retainer and the Basic Maintenance Package, not billed as separate line items.
What if a bug is caused by a third-party service going down?
We investigate the root cause first. If it traces back to a third-party service (payment gateway, SMS provider, etc.), we help coordinate a fix or workaround even though the underlying issue is outside our system.
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